AUDIOLOGY & HEARING FAQS

Q: Do I need a doctors referral for a hearing test appointment?

A: No, you can attend our clinic without a referral.

Q: Where are you located?

A: We are easy to find. Find Our Location to see a map and get directions.

Q: I have hearing aids from another clinic, can I join your clinic?

A: Yes you can, we are able to fit and support a wide range of hearing aids. Call us to find out how to transfer to our clinic.

Q: I’ve been told I need hearing aids, what is the next step?

A: Call us and we can arrange an appointment to discuss your needs. Your appointment is free of charge and we will advise you on the best course of action. With your permission, we can also investigate your eligibility for 3rd party funding.

Q: How often should I have my hearing tested?

A: A hearing test should be performed every one to two years, or at any time you suspect your hearing has deteriorated.

Q: Many of my friends say that their hearing aids do not work well in background noise. This is the only place where I have difficulty. Should I get hearing aids if they don’t help other people?

A: The best hearing aid technology of today is many times better at reducing background noise compared to even just a few years ago.

However, satisfactory hearing in background noise is sometimes difficult to achieve because of the hearing loss itself. The loss of tiny hair cells in the cochlea means that both the sensitivity to quiet sounds, and the ability to hear fine details are diminished. Read more about hearing loss here.

We employ a range of hearing tests in order to gain our best insight into your real-world hearing ability. It’s fair to say that it’s nearly always worth wearing hearing aids, but we will try and give you the best level of expectation based on your hearing abilities first and the hearing aid technology available second.

We invite you to trial the hearing aid technology before buying it so you can feel comfortable with what you’re purchasing. Other people’s experience and opinion on hearing aids is valuable, but it’s no replacement for first-hand experience.

Q: Do you offer home visits?

A: We do not currently offer a home visit service. Please call us to discuss your needs.

Q: My hearing aids have stopped working, what should I do?

A: Call us for advice on 403 394 9903 to talk to one of our experienced team. If you are unable to attend our clinic you might want to try the following:

  • Try changing the batteries if you suspect they have run out of power. Not all batteries work fully, so maybe try changing the package you are using.
  • You can also change the wax filters.
  • Clear wax from the sound tubes on certain hearing aid styles.

Q: Does the Government of Alberta help with the cost of hearing aids?

A: Yes they will provide some assistance to seniors through the Alberta Aids to Daily Living Website. For those on a low income, additional funding may be available. You can contact AADL for more information.

In writing:
Alberta Health 
Alberta Aids to Daily Living 
10th Floor, Milner Building 
10040 – 104 Street NW
Edmonton, Alberta  
T5J 0Z2

By Telephone:
Edmonton and area: 780-427-0731
Toll-free in Alberta: 310-0000, then 780-427-0731