Meet Our Team

Learn More About Our Team

Thomas (Tom) Copps

Doctor of Audiology/Owner

Tom received his Masters of Audiology degree at the University of South Carolina (1988) and his Doctorate in Audiology from Salus University (2007).

He has had experience in both the public and private sectors of service delivery. He has special interests in auditory processing, auditory neuroscience and emerging technologies in the field of audiology and hearing aids. His long experience in the field of audiology makes him an authority in the field of audiology.

He is married with two adult children. Tom continues to have a very active life outside the clinic and competes in the sport of Crossfit on a national level. He has been a long time supporter of sporting programs and educational opportunities for youth in our community.

Glenn Hole

Audiology BSc, RHAP, BC-HIS

Originally from Swansea in South Wales, Glenn graduated with Honors from the University of Bristol, England (2009) with a Bachelors of science in Audiology.

Glenn interned at Musgrove Park Hospital audiology department, and began his career as a clinical audiologist at the Royal United Hospital in Bath, England before emigrating to Canada in 2011. Glenn has worked with both pediatrics, adults and with special needs patients. He has special interests in pyschoacoustics, tinnitus and hyperacusis. He has given a number of lectures at the Deaf and Hard of Hearing Society in Calgary.

Outside of work Glenn enjoys fitness (particularly obstacle racing), surfing, hiking, carpentry, camping and spending time with his wife and two young children.

Donna Copps

BC-HIS / IT / Owner

Donna is our office ‘hero’. Donna graduated with honors from PC Service
Technician Program (2002) and the Network Technician Program (2003) from the Lethbridge Community College. She graduated with honors from the Hearing Aid Practitioner Program at MacEwan University (2005). Her expertise in technology keeps our clinic at the leading edge of new developments. Donna, checks and verifies hearing aid function prior to fittings, in addition to her patient care role. She is married with two adult children.

Outside of work Donna enjoys riding horses, weight training, curling and spending time with her family.

Sara Copps

Customer Service

Sara Copps was born and raised in Lethbridge, Alberta. She graduated from the Lethbridge Collegiate Institute in 2014 where she took part in extracurricular activities such as Drama, Cross Country, and Track and Field. Before joining Audiology First Sara was an assistant manager in a retail clothing establishment. When given the time she enjoys traveling and has visited 6 countries, with Greece being the next on her list. She is an avid sports enthusiast and has participated at a national and provincial level in several sports. Currently Sara enjoys Crossfit and her Boston Terrier “Beans.”

Sara has great empathy for those with hearing challenges as she has a significant hearing loss herself.

Brenda Baldry

Administrative Supervisor

Brenda Baldrey is an Accounting Clerk for Audiology First Corp. She remembers always saying “I am never going to work in an Office as a Secretary!”

In 1977 Brenda began work as an accountant for the BC government. This is where her interest in accounting began. She started taking accounting courses at Vancouver Community College before moving to Lethbridge in 1986, and since has enrolled in additional courses Accounting, Word, Excel, and QuickBooks at Lethbridge College since.

She has worked alongside Thomas Copps for many years, and has become a key part of the smooth operation of our clinic.

Brenda loves to travel and enjoys a variety of sports, table tennis, racquetball, squash, tennis, soccer, and walking

Donna Teifenbach

Administrative Supervisor

Donna Teifenbach is the newest member of our team at Audiology First. She provides customer service to all of our clients, and administration support to our clinical staff.

She comes from a background of healthcare and is dedicated to providing you with a worry free visit to Audiology First.

Outside of work, Donna enjoys running, yoga and all aspects of fitness. She is an experienced marathon runner and triathlete.

We’re lucky to have her as part of our team.